Who are we?

The Valmorel and Vallées d’Aigueblanche Tourist Office offers you a booking platform so that you can plan and organise your next mountain holiday from the comfort of your own home, whenever you want!

There are no intermediaries, and you are in direct contact with the various service providers: professional or private accommodation providers, activity providers, ski schools, ski lifts, etc.

Winter or summer, take advantage of Valmorel’s exclusive offer and book your holiday in real time.

When you book via the Valmorel platform, you’re guaranteed a successful holiday, whether you’re on your own, with your partner, family or friends!

Secure payment

The Valmorel booking platform uses the One Shot Pay secure online payment solution. This solution allows you to pay for all your purchases with complete peace of mind.

What’s more, thanks to this payment system, you only need to use your bank card once for the entire organisation of your stay in Valmorel.

Several purchases, one secure payment… Organising your stay is simplified and optimised!

Frequently asked questions

HOW DO I MAKE MY RESERVATION?

Access the Valmorel booking platform and select the accommodation you want! Then choose the other product(s) you wish to add (ski passes, ski lessons, activities, etc.) and follow the various steps until you confirm your order and make your secure payment.

HOW CAN I FIND MY VALMOREL ACCOMMODATION?

During your search, you can use the filter to select the location of your accommodation by hamlet. Then simply refer to the resort map to make sure you’re not mistaken.

I HAVE CONFIRMED AND PAID FOR MY BOOKING, BUT I HAVEN’T RECEIVED AN ORDER CONFIRMATION EMAIL?

First of all, please check that our confirmation email has not accidentally arrived in the “spam” folder of your email inbox.

If it hasn’t, please send an email to the following address, giving as much information as possible about your booking (date, time, product, amount, etc.) to alliance@valmorel.com, who will check that your order has been registered.

HOW DO I CHANGE OR CANCEL MY BOOKING?

To change or cancel your order, you will need to contact the professional with whom you made your booking. The contact details are given in the order confirmation e-mail.

• Grand Domaine (ski passes): dsv@dsv-valmorel.com
• ESF Valmorel & Doucy: contact@esf-valmorel.com
• Car park: parking@valmorel.com
• Official Valmorel shop: alliance@valmorel.com
• Accommodation/activity services: please refer to the email received for the contact details of the accommodation provider.

Please note that each service provider has its own terms and conditions of sale, so please read them carefully before confirming your order.